Neo notebook help!!!!!!!!! (Can't open any programs etc...)?

Ok, here's the problem.. When I open my neo notebook, it works perfectly fine, but when it's the time for my desktop part to appear. the mouse pointer stars whirling and continue to whirl around. I waited for 30 min. for it to return to its normal state but it just can't stop whirling.... What should I do? I can't open anything... What seems to be the problem? Please I need ur help to fix my note book.... Thanks in advance!!!!